(About Us)

Headquarters and Legal Licensing
Located in the business district of downtown Manila, Gold99 Entertainment City is incorporated in the Philippines and holds a legal license from local government. 

All games launched must undergo rigorous review and monitoring by the Philippine Gaming Council, as well as verification by third-party impartial verification units like Macau and The GLI laboratory, ensuring credit guarantees, a fair and safe gaming environment, and a refreshing visual experience for our customers.

Online Gaming Devices & Technology
Gold99 Entertainment City Headquarters boasts a variety of online gaming devices, all featuring the highest quality and state-of-the-art technology available on the market. Even from home, Gold99 Entertainment City provides customers with a high-quality online entertainment environment.

Professional Online Slot Games
Gold99 Entertainment City offers a range of professional online slot games. To protect the security of VIP personal data, we employ the same top-level encryption technology as the World Bank.

Information Security & Privacy Protection
Any important information transmitted in Gold99, whether personal information, transaction data, or even bank numbers, is protected by privacy. It will not be available to third parties and provides users with the highest level of confidential protection.

High-Quality Entertainment Products & Customer Satisfaction
With just one account, experience all high-quality entertainment products. In addition to our efforts to improve our products, we also place great importance on customer satisfaction. Therefore, every new employee who joins the company undergoes professional training and internship courses to bring quality service to all customers.

VIP-Level Customer Service
To let all our valued customers experience the quality of VIP-level customer service, Gold99 has specially recruited the best customer service team. Available 24 hours a day, 365 days a year, for the most distinguished service.

(User Guide)

Slot Machine Game Guide

     Set the right mindset and strategy before playing slot games.

Play slot games – five mindsets you must have:
    1.   Gaming is just an entertainment and should not be seen as a way to make money.
    2.   Gaming is only allowed if the economy allows.
    3.   Avoid having the money to lose. Win the idea back.
    4.   Always remember the time and money spent on gambling.
    5.   Give yourself plenty of time to think and calmly maintain a steady game rhythm.

Play slot games – five strategies you must have:
    1.   Set how much you can only use, how much you have to pay for your profit, and how much you want to stop losing.
    2.   Understand the characteristics of each slot machine, refer to and select the slot machine that suits you.

Free Game features of slot machine games

      A slot game with Free Game, if the player turns to a special combination during the game, it will give multiple free spins. Suppose you give 10 free spins: In the Free Game, you set a bet of 1 yuan, then the 10 free spins are 1 yuan; in the Free Game, you set a 5 yuan, then 10 times. The free spin is all 5 yuan. Therefore, the higher the single bet, the more cost-effective!

The essence of slot machine games

     Gold99 slot machines are laboratory-tested to ensure that the game is fair and without fraud. If you are lucky, you may have a pot prize in one note; if you are lucky, you may have played for one night without even Free Game. This shows that the slot machine game itself is an entertainment game, please players to enjoy the entertainment during the game, do not put your mind on the profit and loss of the chip!

Gold99 is committed to improving service levels and is committed to fulfilling its utmost responsibilities to its customers,including integrity, transparency and legitimacy. If the customer encounters any issues related to responsible gaming, they can contact our customer service department 24 hours a day.

We are committed to providing technical support and related problem-solving services to our users 365 days a year. The players in Gold99 are winners, we will continue to launch more preferential activities for new and old members, every day there are surprises, Zhou Zhouda feedback! If you have any suggestions and activities for Gold99 , please feel free to advise us. You are welcome to make suggestions through online customer service. This will help Gold99 understand the needs of its customers and even put your ideas into practice.

(FAQ)

How to open an account with Gold99 ?

You must click the “Apply Now” button at the top of the page. Then take the time to fill out the form to register.Your account at Gold99 will be completely open. The registry requires the following information: Player Name: Distinguish user accounts. 

Your username must be at least 5 characters that begin with a letter, number, or scale are very important and require at least 6 characters. Please keep your password confidential. During the registration period, you will be required to accept the Gold99 Terms and Conditions and ensure that you are 18 years of age or older under this Agreement. 

How long does it take to register and log in to Gold99 ?

You must be at least 18 years old and become a member of Gold99 . 

Is the tape being played on the live tape?

Of course, every game is a live performance. Capture images using an advanced camera. And, in real time, we can ensure all our games. It’s a game that really makes the game more exciting. 

How do I read about the details of different games?

You can visit the Gold99 homepage and click on the name of the game for which you want to learn more. In addition, you can also click the button during the game. “Help” for more information.

What if I can’t log in?

First, try turning off the firewall and anti-virus software. Sometimes these software may be protected by the program. You can also delete your cookies and history and restart your computer. If you still can’t log in to the game. Please install the latest software and try again. 

Do you have confidence in Gold99 fairness? Is your company licensed to use betting software?

Gold99 is authorised and regulated by First Cagayan, Philippines. In this way, you can be sure that all the games are fair and honest, and Jinsha Sports Plus Duobao legally authorizes the people bet by the custodian, the island and the government of the committee to achieve. It is of a high standard and is known for its efficient regulatory system. 

What if I want to change my password or subscribe to it? My other members, as well as the remaining funds in my player account?

If you want to change your password. Or your other subscription information. However, funds still exist in the player’s account. In order to protect your account, we will ask you to complete the verification process. After the verification process is completed. We will send you a new password or change the information you request. 

How do I clear my browser?

When your browser is open Click the gear (gear) in the upper right corner to open the settings menu. Then select Security and delete your browsing history. Select a temporary Internet file. Then uncheck all other boxes you want to maintain and press Delete.

Why can’t I access the Gold99 website?

Our website may be temporarily closed in certain areas. Therefore you cannot retrieve relevant information. If you encounter such problems, you can contact our customer service staff. We will send the software through our agent. Help you sign in to access relevant content and participate in events. 

What kind of games does Gold99 offer?

Gold99 offers players a variety of games. Sports betting, live games, poker, slot machines Financial bets We also try to improve all kinds of entertainment, players will be notified when we have the latest games. 

How do I change my registration information?

All data cannot be changed after registration. If necessary, please contact our customer service via online chat. We will then update your registration information as required. 

What if I receive a “Username or password error” error message when I log in?

Typically, this issue may be caused by unnecessary spaces in Caps Lock and the username or password fields.Please check the Caps Lock button and input method carefully when logging in. Please note that the system only allows the player to enter the login code three times. If it fails in the third attempt. 

The account will be automatically locked. If the account is locked, click the “Forgot Password” button and answer the security question. Our system will send a new password to your registration number. If you have forgotten the security issue. Or can’t answer this question. Please contact our online customer service 24 hours a day. 

What should I do if my network connection fails during the game?

There are many reasons why the Internet can be quit at any time. Windsor has developed a sophisticated mechanism to remove unusual arrangements to protect our players. If you find that the game has been disconnected. You can log in again, or you can wait and connect to the casino again to log in. 

If you connect before timing out, you will see the game being played. If you place a bet, you can log in and reconnect to the game to see the game results or “game history.” Please contact our online customer service 24 hours a day.

(Betting Rules)

1. If the player accesses any part of the Gold99 website or application, it will be deemed to be subject to: (i) the following terms and conditions; (ii) the privacy terms of the website; and (iii) the rules regarding betting or gaming products ( Commonly referred to as “terms”) and is considered to accept and understand all terms.

2. The Company will change these Terms of Service from time to time. All changes will be posted on the website. Recently updated terms can be viewed on this website. If any changes to the Terms are not acceptable to the Player, the Player shall stop using the Site and/or close the account. However, if the player continues to use the website after the changes to these terms and conditions take effect, they will be deemed to have accepted the change.

3. Players should be aware and agree that accessing and/or using the website (including any or all of the products offered on the website) may be illegal in certain countries (eg, the United States). It is the responsibility of the Player to ensure that his or her access to the Website is in accordance with applicable laws in the jurisdiction in which it is located and that it is responsible for guaranteeing the legality of the Gaming in that place of residence

Account application:

1. All applicants must be at least 18 years of age to place a bet or register on this website. At the same time, this website reserves the right to require customers to provide proof of their age and to freeze the client’s account before the relevant information is provided. This website will strictly handle juvenile gaming and responsible gaming.

2. All information provided upon registration on the website must be accurate and complete in all respects or the account will be frozen. All bets before the account is frozen, regardless of the outcome, are valid.

3. By accepting the Terms and/or registering the use of the Website, the Player hereby agrees that, in accordance with the relevant laws and regulations and/or the requirements of the relevant regulatory authorities, and for the use of the Website and other products on the Website, the Company reserves the right to perform any or all relevant at any time. Identity, credit and other aspects of verification. Players will be deemed to agree to provide all information related to this verification. The Company reserves the right to freeze or limit the player’s account in any manner that we deem appropriate, until the relevant verification is confirmed.

Account information:

1. Players can choose their own username and password when registering on this website. Players must keep this information confidential and the player is responsible for all bets and any other activities in the personal account.

2. A bet is established if there is sufficient funds in the account and the player’s username and password are entered correctly (whether or not authorized by the player).

3. If the player believes that other third parties know their user name and/or password at any time, the player should immediately make changes through the website. If you have forgotten some or all of the information, please contact us.

4. Once you log in to your account through the website, players can view the current balance and transaction history at any time.

Account freeze:

1. If the player wishes to close the account, please contact us. Any negative balance in the player’s account must be paid to the website immediately, and the account will be closed after the corresponding amount has been paid. If there are any unsettled bets in the account, the player will not be able to close the account until all bets have been settled.

2. This website reserves the right to close or freeze the player’s account at any time for any reason. The website reserves the right to close or freeze the player’s account in any of the following cases without affecting the validity of the foregoing terms:

(a) The player went bankrupt.
(b) This website believes that players use fraudulent acts when using the website or use the website for  illegal or improper purposes.
(c) This website believes that players are unfair/deliberately deceiving/using the website or any other player’s behavior when using the website.
(d) Depending on the requirements of the police unit, any regulatory body or court; or this website believes that any of the conditions mentioned in (a) to (c) above may have occurred or will occur.
(e) This website believes that any of the conditions mentioned in (1) to (3) above may have occurred or will occur. If this website closes or freezes the player’s account for any of the reasons mentioned in (1) to (5) above, the player shall bear any and all claims, losses, liabilities, damages, costs and expenses (collectively referred to as “claims” suffered by this website. “) and shall compensate the Site for such claims. In the cases mentioned in (1) to (5) above, this website reserves the right to withhold and/or retain any and all amounts (including any winnings or bonuses) that should be paid to the player.

Website use:

1. The player’s computer or mobile device and internet connection may affect the performance and/or operation of the website. This website does not guarantee that the website will operate without errors or that the services provided on this website will not be subject to any interference. This website does not assume any responsibility for any malfunctions or problems caused by the player’s own equipment, network connection or network/communication service provider, and the judgment of the game results is subject to the information received and stored on this website. .

2. The game results produced by the company’s game products are purely natural and random, and are absolutely fair and equitable. If the player is deceiving, dishonest or illegal when using the website or the products on this website, this website will seek all criminal and contractual legal sanctions. s help. Any player who falls into this category will be detained from the account on this website. All direct or indirect claims arising out of the player’s deception, dishonesty or illegal conduct will be borne by the player and will be responsible for compensating the website as required.

3. In the event of a communication or system failure related to setting up an account or other performance or component of the Software, the Site will not be liable to the Player or any third party for such failure. Gold99 reserves the right to remove all related products from the Site and take any other steps to correct such failures in the event of such failure.

4. Gold99 may modify or correct the products offered on the Site at any time for any reason.

5. All deposits made by members in Gold99 are required to play more than double the amount of money to make withdrawals.

6. All or part of the content of the website may not be used by the player or interrupted during the game due to the maintenance of the website and/or modification or correction of any website product. Gold99 will retain the game results before the above situation. .

7. In any case, including but not limited to errors caused by unpredictable factors caused by human or system, or exchange rate differences, the company reserves the final decision on the outcome of the player’s game.